The following policy applies to the delivery of items received immediately via a download: Downloadable items can be accessed and used as soon as payment is received. No shipping fees will be charged for downloadable items. We are not responsible for any technical difficulties customers may experience with downloading the items. We will provide support services for customers experiencing difficulty opening or downloading these items, but are not able to provide refunds in the event that customers experience technical difficulties. We reserve the right to modify, terminate, or discontinue portions of our digital content offerings at any time. Once an item has been purchased, it is non-refundable. We are unable to offer refunds for any downloads due to the nature of the product. Thank you for understanding.